Lecture Management: A practical introduction (6/e): Chapter 15 - Kinicki, Williams

In this chapter, we will address the following questions: What do I need to know about the communication process to be an effective communicator? What do I need to know about the communication process to be an effective communicator? How can I use the different channels and patterns of communication to my advantage? How do contemporary managers use information technology to communicate more effectively? How can I be a better listener, reader, writer, and speaker?